Reference

Privacy Policy for Your Account

Q: Can I ask you to change my saved details?

Yes, you can request corrections through signed-in chat or privacy@tencric.net. We may ask for identity checks before changing email, phone number, address or KYC-linked data, because those changes affect account security.

Q: Who do I contact for privacy concerns?

Email privacy@tencric.net with your registered email, mobile number and a clear request. If you are signed in, account chat can help with faster verification before we move the privacy request forward.

tencric keeps account details, KYC files, wallet records and cookie data under one Privacy Policy, so you can see how your data is collected before you open an…

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How This Policy Applies

tencric Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit tencric.net, create an account, complete KYC, contact support or use wallet services linked with India payment methods. We may process your name, date of birth, address, phone number, email,

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device data, IP address, transaction records, document images and chat history when it is needed for account operation, security checks, legal duties or dispute handling. We also use cookies to keep sessions active, remember choices and measure page performance. Access to an account, game areas and
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wallet activity depends on local law and is available where local law permits. We do not sell your personal data, and we limit internal access to staff who need it for account, security or support work.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy Help Through Account Support

If you want to ask about your data, correct a saved detail or raise a privacy concern, contact us through the channel that matches your situation.

ACCOUNT CARE

Data Care Across Lightning Roulette

Privacy controls sit behind everyday account actions, not beside them. When you join, log in, use UPI, Paytm or PhonePe, open Lightning Roulette, Magic Crystal or Football Strike…

Data collection

We collect details you provide, technical records from your device and transaction data from supported payment flows.

Cookie controls

Cookies help keep you signed in, remember language choices and understand which privacy pages are read.

Account security

Retention periods

KYC files, transaction records and support chats are kept for periods required for legal, accounting, fraud prevention and dispute reasons.

Sharing rules

We share data only with service providers, payment partners, verification vendors, security teams and lawful authorities when needed.

Change requests

You can ask to correct, access or remove certain account details, subject to legal and security checks.

Privacy Questions Before You Join

These answers cover how this Privacy Policy works when you create an account, verify identity, use local payment options or ask us to change stored details. They are written for India account holders and prospective account holders. If your request involves access or eligibility, the outcome depends on local law and is available where local law permits.

We collect details such as name, mobile number, email, date of birth, address, login data and device signals. We also store KYC documents when required, along with wallet and support records linked to your account.

KYC documents help verify identity, match payment ownership and meet legal or security duties. We use them for account checks, withdrawal checks and dispute handling, then restrict access to teams that need them.

We store transaction references, status updates, timestamps and related account identifiers needed to process wallet activity and resolve disputes. We do not ask for sensitive payment passwords, and you should never share them with support.

Yes, you can request corrections through signed-in chat or [email protected]. We may ask for identity checks before changing email, phone number, address or KYC-linked data, because those changes affect account security.

You can ask for a copy of personal data linked to your account, subject to identity checks and legal limits. Some security signals or third-party records may be withheld where disclosure could create risk.

Retention depends on the record type. KYC files, transaction logs and support chats may be kept for legal, accounting, fraud prevention or dispute needs, then deleted, anonymised or restricted when no longer required.

Email [email protected] with your registered email, mobile number and a clear request. If you are signed in, account chat can help with faster verification before we move the privacy request forward.

Privacy Policy for Your Account

Privacy Help Through Account Support

Data Care Across Lightning Roulette

Data collection

Cookie controls

Account security

Retention periods

Sharing rules

Change requests

Privacy Questions Before You Join

01 What personal data do you collect when I open an account?

02 Why do you need KYC documents?

03 How are UPI, Paytm and PhonePe records handled?

04 Can I ask you to change my saved details?

05 Can I ask for a copy of my account data?

06 How long do you keep my data?

07 Who do I contact for privacy concerns?

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